Massachusetts E-ZPass locations give drivers a fast way to set up accounts, pick up transponders, and fix toll issues across the state. The program, run by the Massachusetts Department of Transportation (MassDOT) through EZDriveMA, covers toll roads and tunnels in and around Boston and the full length of the Massachusetts Turnpike (Mass Pike).
Drivers can visit three main service centers, AAA Northeast branches, and mobile pop-up units. These spots help with new accounts, transponder replacement, billing questions, and Pay by Plate support.
What Massachusetts E-ZPass Locations Offer
Each location handles a core set of tasks. Walk-in and appointment-based services include:
- Opening a new EZPass MA account
- Picking up a free transponder
- Replacing lost, stolen, or broken transponders
- Updating vehicle or payment details
- Paying toll violations
- Resolving Pay by Plate charges
Many issues can be handled online at the official EZDriveMA website, but in-person visits offer same-day transponder pickup and direct help from trained staff.
Main Massachusetts E-ZPass Customer Service Centers
Three customer service centers serve the state. Each has its own hours, address, and rules for walk-ins or appointments.
Auburn Customer Service Center
The Auburn center is the main hub for central Massachusetts. It sits just off the Mass Pike in Worcester County.
- Address: 27 Midstate Drive, Auburn, MA 01501
- Hours: Monday–Friday, 9:00 AM–5:00 PM
- Phone: (877) 627-7745
- Walk-ins: Accepted, appointments recommended
Drivers in Worcester County use Auburn for account setup, transponder pickup, and billing help. The center also processes violation payments and replacement tags.
Saugus Square One Mall Service Center
This center sits inside Square One Mall in Saugus, north of Boston. It serves Greater Boston drivers and mall shoppers.
- Address: 1201 Broadway, Saugus, MA 01906
- Hours: Monday–Friday, 11:00 AM–7:00 PM
- Booking: Appointment required
Schedule a visit through the EZDriveMA portal. The mall location makes it easy to combine errands with account work.
East Boston Service Center
East Boston serves travelers near Logan International Airport. It helps visitors and rental car drivers.
- Address: 145 Havre Street, East Boston, MA 02128
- Hours: Monday–Friday, 9:00 AM–5:00 PM
- Walk-ins: Accepted
Rental car users often stop here to skip daily transponder fees charged by rental companies.
AAA Northeast Branches Selling E-ZPass Transponders
AAA Northeast branches sell E-ZPass MA transponders to members. The tag activates in about three business days.
- Membership: Required
- Initial balance: $20 per transponder
- Payment: Credit or debit card
- Examples: South Attleboro (405 Washington St), Somerset (869 Grand Army of the Republic Hwy)
Branch hours vary, but most open Monday–Friday from 9:00 AM to 5:00 PM.
Mobile E-ZPass Pop-Up Centers
MassDOT sends mobile units to towns across Massachusetts. These pop-ups offer transponder pickup and account setup at libraries, community centers, and public events.
Schedules change monthly. Check the EZDriveMA site for current dates and towns.
Massachusetts Toll Roads and Tunnels with E-ZPass
EZPass MA works at every toll point in the state. The main ones are:
- Massachusetts Turnpike (I-90): The Mass Pike stretches from the New York border to Boston.
- Sumner Tunnel: Connects East Boston and downtown Boston.
- Ted Williams Tunnel: Part of I-90, links South Boston to Logan Airport.
- Tobin Bridge: Spans the Mystic River between Boston and Chelsea.
E-ZPass Transponder Types and Costs
Massachusetts offers two main transponder types:
- Sticker tag: Mounted on the windshield, free for MA residents
- Portable transponder: Hard case, sits on the dashboard, $20 deposit
Both work the same way. The sticker tag is the default for new accounts.
Setting Up an E-ZPass MA Account
Drivers can open an account online or at any service center. The steps are simple:
- Visit mass.gov/ezdrivema or a service center
- Enter vehicle plate number, make, and model
- Add a credit card, debit card, or bank account
- Receive a free sticker tag by mail in 5–7 business days
An initial balance of $20 is loaded onto each transponder.
E-ZPass MA Hours, Phone, and Contact
The E-ZPass MA customer service phone line runs Monday through Friday, 9:00 AM to 5:00 PM. The number is (877) 627-7745. The line handles account questions, lost transponder reports, and violation payments.
Massachusetts Toll Payment Options Beyond E-ZPass
Drivers without EZ Pass can still pay tolls in Massachusetts. The main option is Pay by Plate MA.
- Pay by Plate MA: A camera reads the license plate and bills the registered owner. Rates are higher than EZPass.
- Cash lanes: Some plazas still accept cash, but fewer each year.
Pay by Plate invoices arrive by mail. Pay online at the EZDriveMA site to avoid late fees.
Troubleshooting E-ZPass MA Issues
Most transponder issues come down to a few common problems:
- Transponder not reading: Check the mount and battery. Service centers test and replace tags for free.
- Wrong vehicle billed: Update the plate number on the account.
- Pay by Plate charge with a working transponder: The plate may not be linked. Service staff fix this in minutes.
- Low balance warnings: Set up auto-replenishment to keep the account funded.
E-ZPass MA App and Online Account Access
The E-ZPass MA app works on iOS and Android. It lets drivers check balances, view toll history, add vehicles, and pay violations. The same tools are available on the EZDriveMA website.
Out-of-State and Interoperable E-ZPass Use
EZPass MA transponders work in 17 other states, including New York, New Jersey, Pennsylvania, Maine, and New Hampshire. Out-of-state EZ Pass tags work in Massachusetts, but MA tags offer the best local toll rates.
Massachusetts E-ZPass Discount Plans
Massachusetts offers a few discount programs:
- Tobin Bridge residents: Discounted rates for Chelsea residents
- Low-income toll relief: Available for qualifying drivers
Service center staff can explain eligibility and sign drivers up on the spot.
Lost, Stolen, or Damaged Transponder Help
Report a lost or stolen transponder right away. Call (877) 627-7745 or visit a service center. The old tag gets deactivated, and a free replacement ships within a week.
Battery Replacement and Mounting Instructions
Sticker tags have no replaceable battery. They last about 5–7 years. Portable transponders use a standard battery, available at hardware stores. Mount the sticker tag on the inside of the windshield, behind the rearview mirror.
Massachusetts E-ZPass vs Fast Lane History
Fast Lane was the old name for Massachusetts’ electronic toll system. It merged with E-ZPass in 2012. Old Fast Lane accounts moved to the EZ-Pass MA system.
Massachusetts E-ZPass Quick Reference
Before visiting, drivers should know the key contact details:
- Official Website: mass.gov/ezdrivema
- Customer Service Phone: (877) 627-7745
- Hours: Monday–Friday, 9:00 AM–5:00 PM
- Main Service Center: 27 Midstate Drive, Auburn, MA 01501
FAQ: Massachusetts E-ZPass Locations
These questions cover the most common driver concerns about Massachusetts EZ-Pass locations, accounts, and transponders. The answers reflect current EZDriveMA rules and standard toll road practices in the state. Drivers who need help beyond these basics can call (877) 627-7745 or stop by any service center listed above.
How do I get an E-ZPass transponder in Massachusetts?
Order one free online at mass.gov/ezdrivema, or pick one up at the Auburn, Saugus, or East Boston service centers. AAA Northeast branches sell portable transponders for $20. Sticker tags ship in 5–7 business days. Service centers hand them out the same day.
Can I visit an E-ZPass MA location without an appointment?
Yes at Auburn and East Boston. Square One Mall in Saugus requires an appointment booked through the EZDriveMA site. AAA branches handle E-ZPass as a walk-in service for members.
What is the E-ZPass MA customer service phone number?
The phone line is (877) 627-7745. It runs Monday through Friday from 9:00 AM to 5:00 PM. The line handles account updates, lost transponder reports, and violation payments.
Does my out-of-state E-ZPass work in Massachusetts?
Yes. E-ZPass works across 18 states, including Massachusetts. MA transponders offer the lowest local toll rates, so drivers who commute often benefit from a Massachusetts account.
What happens if I lose my E-ZPass transponder?
Call (877) 627-7745 right away to deactivate it. A free replacement ships to the address on file. Drivers can visit any service center for a same-day swap.
Can I pay Massachusetts tolls without E-ZPass?
Yes. Pay by Plate MA uses a camera to read the license plate and bills the registered owner. Rates are higher than EZPass. Some plazas still accept cash.
Are Massachusetts service centers open on weekends?
No. All three main service centers (Auburn, Saugus, East Boston) close on weekends. They close on major holidays like Memorial Day, Thanksgiving, and Christmas. Mobile pop-up events sometimes run on Saturdays.